Hourglass Hotel, Ascend Hotel Collection

The location was perfect for ease to get anywhere in the city, and the staff were so kind, even offering a cookie at check in! The lobby is absolutely beautiful and the rooms are nice too with walk out patio and the pool view, it was perfect for what we needed.

The staff is outstanding! Excellent customer service. The young lady at the front desk was wonderful! She was cheerful, welcoming, and super helpful! Loved the warm chocolate chip cookies at check-in too! The hotel grounds are really nice and the pool is beautiful. By far, the best hotel for business or short short stay in all of Bakersfield.

You advertised breakfast. It was not breakfast that we think of breakfast; A prepackage Danish, small oranges and apples that didn’t look fresh, Yogurt, bottled juice, and coffee. The coffee was great. You really need to up your game on your advertised Breakfast. We did not like your breakfast!!!👎

Staff was amazing - kind and helpful. There was an issue with the pool when we arrived. The pool area was originally the reason we booked the hotel, so this was a huge disappointment. However, staff quickly fixed it and were able to open the pool. Rooms are comfy, clean and huge and we had a balcony overlooking the pool area. The pool area is really great and the pool is huge and deep and thus great for both playing and actual swimming. The fitness room was also good and had more equipment than we have seen in other similar hotels. We also liked the complementary coffee and tea available all offers in reception. This place was around half the price of the surrounding hotels and we got a lot more than we feel that we paid for.

I loved the rooms, pretty clean and comfy. The rooms can be accessed through multiple entry point, that was very convenient considering we carried lot of luggage. Staff were super helpful with directions to park our trailer.